In our Culture of Service Foundations class, taught through Barry-Wehmiller University, we define service as taking action to meet the needs of someone else. Many people think of customers as existing externally from an organization, someone who pays for goods and services. We feel that anyone becomes a customer at the moment we have an opportunity to serve. A culture of service is culture with a shared purpose where everyone is focused on meeting the needs of others inside and outside the organization.
Anyone becomes a customer at the moment we have an opportunity to serve. Click To TweetBob Burg is an author and speaker who has reached hundreds of thousands of people with his book, The Go-Giver, a parable with a message of service to others, very similar to what we teach at Barry-Wehmiller.
Bob is a new friend to our organization, having found us through our upcoming book, Everybody Matters: The Extraordinary Power of Treating Your People Like Family. We are very fortunate to have his support of our book and our message and we’re glad to add his voice to ours.
How to get this week’s and past podcast episodes:
The Everybody Matters podcast is available for free on iTunes where you can easily download it straight to your computer or mobile device. We encourage you to subscribe to the Everybody Matters podcast on iTunes so you won’t miss an episode. If you are an Android user, you can also download the podcast for free through Podcast Addict. If you don’t have access through iTunes or your phone, you can download the podcast here or listen straight from the player below: